Effective Date: September 8, 2023 | Last Updated: October 4, 2025
Owner: Jogen Rabha
Contact: contact@24siteshop.com | +91 9394847289, +91 8473941285
At 24siteshop, we strive to deliver high-quality services and digital products. Please review our refund policy before making a purchase.
1. Refund Policy for Services (Website Development & Digital Marketing)
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If you request a refund within 2 hours of making the advance payment, your refund will be approved.
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If we have already started working on your project, no refund will be provided as we have allocated resources and work has been done.
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If a refund is approved, the amount will be credited to the same payment method within 3 business days.
2. Refund Policy for Digital Products (Themes, Plugins, Software)
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All sales for digital products are final. Due to the nature of digital downloads, once you have downloaded a product, no refund will be provided under normal circumstances.
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All plugins and themes sold here are distributed as GPL versions; we are not the original developers. We deliver GPL-licensed redistributions only. Because we do not provide official developer support, no support-based refunds are available for such items.
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Lifetime Membership Plan: Lifetime access products (membership plans that grant broad access) are non-refundable, since they provide ongoing access to multiple items and resources.
3. IP-Removal (Copyright / Trademark / DMCA) — Special Refunds & Remedies
Although digital sales are final under normal circumstances, we recognize that sometimes a product may be removed from sale due to a valid intellectual-property (copyright/trademark/DMCA) complaint. In those situations we will treat affected purchases fairly and transparently:
3.1 Notification & Timing
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If a purchased product is removed or access is disabled because of a valid IP complaint, we will notify all affected customers by email within 48 hours of the removal.
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We will acknowledge receipts of legal/host notices within 48 hours and aim to resolve or document action within 3 business days.
3.2 Remedies We Offer (Case-by-Case)
For affected purchases we will offer one of the following remedies (we will specify the available option(s) in the notification to you):
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Full refund to the original payment method; or
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Store credit equal to the purchase price (valid for 12 months); or
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Replacement product of equivalent value (an alternative GPL product compatible with the original purchase) plus migration instructions where applicable.
3.3 Timeframe for Processing
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After you select a remedy, refunds or store credit will be processed within 7–14 business days. Replacement-product delivery will be completed as quickly as possible (usually within 7 business days).
3.4 How to Request / Respond
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If we notify you that a purchased product was removed, reply to that notification email with your chosen remedy (refund / store credit / replacement) within 7 days.
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If you did not receive a notification but believe a product you purchased has been removed, contact contact@24siteshop.com with your order number and we will respond within 48 hours.
3.5 Eligibility & Limitations
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If you have already downloaded and continue to have usable access to the product (i.e., your download link remains active and the file is intact), a removal notice for the listing does not automatically guarantee a refund. Remedies apply primarily when access is disabled or the product is removed for all customers.
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If a purchaser can demonstrate they provided original content included in the purchase that was removed due to a third-party claim, we will review the evidence and may offer a separate remedy.
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Once we have processed a refund or offered a remedy for a given order, further claims for additional compensation for the same order will not be accepted.
3.6 Recordkeeping & Evidence
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We maintain an internal abuse log (date, complainant, URL, action taken). If a host or rights-holder requests proof of our action, we will provide timestamps and screenshots where appropriate.
4. How to Request a Refund (General)
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For services: contact us within 2 hours for advance refunds; otherwise use your project contract terms.
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For digital products removed due to IP claims: reply to our removal notification or email contact@24siteshop.com with subject line IP-Removal Refund — Order #[your order number]. Include your preferred remedy and any supporting information.
5. Miscellaneous
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Consumer Protection Laws: Where applicable local consumer laws provide broader rights, those will apply in addition to this policy.
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Disputes: If you disagree with our decision on refunds for IP-removal, contact us first. If unresolved, disputes will be handled per the Terms & Conditions or applicable law.
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No Double Remedies: We will not issue multiple remedies for the same order once one remedy has been provided.
6. Contact
Email: contact@24siteshop.com (Subject: Refund / IP-Removal Refund)
Phone: +91 9394847289, +91 8473941285
