Effective Date: September 8, 2023
Last Updated: October 4, 2025
Owner: Jogen Rabha (24siteshop)
Legal / Abuse Contact (LEGAL NOTICE)
24siteshop takes legal notices, copyright, trademark, and other abuse reports seriously. To ensure fast processing and to reduce downtime, please follow the instructions below when sending any legal or abuse-related communication.
Primary legal contact (designated agent)
Email (preferred): contact@24siteshop.com
(Please use one of the subject prefixes below for fastest routing.)
Phone (for urgent escalation): +91 9394847289 / +91 8473941285
Postal address: Khoirabari, Jogen Rabha flat, Barjamuguri, Khoirabari, UDALGURI, Assam 784522
Subject line — use one of these exact prefixes
Use one of these subject prefixes so your message is routed and handled immediately:
LEGAL / DMCA— copyright takedown noticeLEGAL / TRADEMARK— trademark or brand-use complaintLEGAL / ABUSE— malware, phishing, or other site-abuse reportsLEGAL / DMCA — EXPEDITE— include when forwarded by a hosting provider and you need immediate attentionLEGAL / COUNTERNOTICE— when submitting a DMCA counter-notice
What to include (required checklist)
To help us act fast, include the following in your initial message:
- Type of notice (copyright / trademark / abuse / other).
- Exact URLs on 24siteshop where the allegedly infringing/abusive content appears (example:
https://24siteshop.com/product/example-product/). - Clear identification of the asserted right (copyright registration or explanation; trademark registration or owner).
- Evidence or supporting documents (copy of registration, screenshots, hosting-provider notice, or other attachments). PDF preferred for attachments.
- Your contact details: full legal name, organization (if any), postal address, phone number, and email.
- Statement of authority: if you are acting on behalf of the rights-holder, include documentation showing authorization.
- Signed statement (typed name acceptable for email):
- For DMCA takedowns: a statement of good-faith belief that the use is unauthorized and a statement, under penalty of perjury, that the information is accurate and you are authorized to act.
- For counter-notices: the statements required by the DMCA counter-notice procedure (see our DMCA / Copyright Policy page).
- Attach the original host/provider notice if this complaint was forwarded by a hosting provider (helps us expedite).
Incomplete submissions may be delayed. Providing accurate URLs and evidence speeds resolution.
How we handle legal / abuse reports
- Acknowledgement: We aim to acknowledge receipt within 48 hours.
- Investigation: We will investigate promptly, document the complaint in our internal abuse log, and take appropriate action.
- Action: For valid complaints we will normally remove or disable access to the specified material and notify the complainant. We aim to take such action within 3 business days for straight-forward cases. Complex matters may require more time.
- Proof of action: Upon request, we can provide screenshots, timestamps, or log entries showing the action taken.
- Counter-notices: If you receive a removal and believe it was in error, send
LEGAL / COUNTERNOTICEper our DMCA policy (see/copyright-policy).
For hosting providers and platforms
If you are a hosting provider, registrar, marketplace, or other platform forwarding an abuse/legal notice, please attach the original complaint and any supporting evidence. Mark the email subject with LEGAL / DMCA — EXPEDITE to ensure priority handling and include your contact details so we can coordinate.
Urgent abuse (malware, phishing, fraud)
If the report concerns active malware, phishing, or fraudulent payment pages that pose an immediate threat to users, mark the subject LEGAL / ABUSE — URGENT and include: affected URL(s), screenshots, timestamps, and the steps you recommend (e.g., block URL). We will prioritize these reports.
Escalation & response expectations
- Acknowledgement: within 48 hours.
- Initial action or update: within 3 business days when practicable.
- Full resolution or further communication: depends on complexity; we will keep complainants updated by email.
- If you do not receive any acknowledgement within 48 hours (rare), please resend with subject
LEGAL / DMCA — RESENDand copy the alternative phone number.
Privacy & limited disclosure
We will not publicly disclose complainant contact details except as required by law. Where appropriate, we may share limited information with the affected product owner or hosting provider to resolve the issue.
Abuse log & proof of action
We maintain an internal abuse log (date, complainant, URL(s), action taken, timestamp). If a hosting provider or rights-holder needs proof that we acted, we can supply records and screenshots on request.
Final notes
We aim to be cooperative and transparent. Accurate, complete notices help us resolve issues quickly — please include the required checklist above. For all legal communications, use contact@24siteshop.com and the subject prefixes listed above.
Thank you,
Jogen — 24siteshop
contact@24siteshop.com | +91 9394847289
Helpful links
- DMCA / Copyright Policy:
Check Here - Counter-Notice Procedure: see the DMCA page (linked above)
- Refund / IP-Removal Policy:
Check Here
